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Special Services: Maritime Groupage
Maritime
Groupage Services provided by the Port of Barcelona
Maritime Groupage" is a new service
offered by the Port of Barcelona (PB) from the Toulouse Maritime Terminal
(tmT), the neutral logistics point approved
by the port within the Midi-Pyrénées Region.
"Maritime Groupage" is the result of the co-operation between tmT and five freight forwarders approved by the PB (see list at end). This service allows the maritime transit operators of the region to use the groupage services of the PB from tmT with guaranteed quality standards and at competitive prices.
The main characteristics of the service are:
Receipt
of goods. Road transport. Origins and
destinations, Frequencies and Transit Times. |
As an example, the following table presents information concerning a sample of 10 ports located in the four areas mentioned earlier.
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Price
of the services.
Integrated and closed prices of services Toulouse
(tmT)-Destination and vice versa. In all cases, the price includes
receipt of the goods at tmT and their delivery at the grouping premises
in Barcelona (and the reverse for import).
Service standards.
The groupage service meets the following quality standards:
a. Tracing of the shipment. Commitment to provide information on the status of the shipment within 24 hours, on request of the user. Within 48 hours, and on working days at source and destination, information on the situation of the shipment in the port or platform of the foreland.
b. Information and transparency standard. Commitment to respond to users' requests for information and complaints in a maximum of two working days.
c. Reliability of service standard. Guarantee of daily haulage by road between tmT and the Port of Barcelona.
d. Information on incidences. Rapid communication to the user of any delay or incidence that may have arisen during the haulage of the goods.
e. Safety standards of the goods. Safety system to minimise risks incurred by the goods in the tmT, during road transport and in the platforms in Barcelona, ensuring the confidentiality of the commercial information concerning the users.
Information on the
services.
Information in French from the approved grouping agents on the offer and
price of the groupage services.
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